Case Management is defined by the Case Management Society of America as a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost-effective outcomes.

Case Management services include:

  • Case management for catastrophic and complex care cases
  • Client centred approach
  • Liasson with care providers, adjusters, lawyers and rehabilitation team members to ensure quality and timely service
  • Knowlegable in relevent legislation (Accident Benefits/LTD)
  • Completion of appropriate Case management or Team Reports